As one of the largest information technology service providers to local governments, the cyber-attack on Tyler Technologies (Tyler) in Plano, Texas is a sobering reminder of how a cyber-attack on a third-party vendor can put government data at risk.

According to reports, Tyler may have been the victim of a ransomware attack that disrupted its internal network and telephone systems. Its corporate website was deactivated and the company was working on getting it back online. Tyler sent a message to its clients indicating that it “has no reason to believe that any client data, client servers, or hosted systems were affected” and that it is working with forensic investigators and law enforcement to investigate the incident.

The company provides software to local governments for enterprise resource planning, scheduling court hearings, collecting fines, payment of bills, managing open-data programs and sharing election data.

Security experts are recommending that any customers of Tyler complete a hard reset of passwords that Tyler technicians use to access their systems.

Photo of Linn Foster Freedman Linn Foster Freedman

Linn Freedman practices in data privacy and security law, cybersecurity, and complex litigation. She is a member of the Business Litigation Group and the Financial Services Cyber-Compliance Team, and chairs the firm’s Data Privacy and Security and Artificial Intelligence Teams. Linn focuses her…

Linn Freedman practices in data privacy and security law, cybersecurity, and complex litigation. She is a member of the Business Litigation Group and the Financial Services Cyber-Compliance Team, and chairs the firm’s Data Privacy and Security and Artificial Intelligence Teams. Linn focuses her practice on compliance with all state and federal privacy and security laws and regulations. She counsels a range of public and private clients from industries such as construction, education, health care, insurance, manufacturing, real estate, utilities and critical infrastructure, marine and charitable organizations, on state and federal data privacy and security investigations, as well as emergency data breach response and mitigation. Linn is an Adjunct Professor of the Practice of Cybersecurity at Brown University and an Adjunct Professor of Law at Roger Williams University School of Law.  Prior to joining the firm, Linn served as assistant attorney general and deputy chief of the Civil Division of the Attorney General’s Office for the State of Rhode Island. She earned her J.D. from Loyola University School of Law and her B.A., with honors, in American Studies from Newcomb College of Tulane University. She is admitted to practice law in Massachusetts and Rhode Island. Read her full rc.com bio here.